{"id":2115,"date":"2026-06-05T13:05:58","date_gmt":"2026-06-05T13:05:58","guid":{"rendered":"https:\/\/beyondmedispa.com\/?page_id=2115"},"modified":"2026-06-05T13:05:59","modified_gmt":"2026-06-05T13:05:59","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/beyondmedispa.com\/zh-hant\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"

Privacy Policy<\/strong><\/h2>\n\n\n\n

Beyond Medispa Limited<\/strong><\/h2>\n\n\n\n

Last updated: May 2026<\/strong><\/p>\n\n\n\n

At Beyond Medispa Limited<\/strong>, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, book an appointment, or receive treatment from us.<\/p>\n\n\n\n

We aim to keep this policy clear and easy to understand. We handle personal information carefully, confidentially and in line with the UK General Data Protection Regulation<\/strong>, the Data Protection Act 2018<\/strong>, and other applicable UK privacy laws. The ICO says privacy information should be clear, concise and transparent, and health data requires additional protection as special category data.<\/p>\n\n\n\n

\n\n\n\n

1. Who We Are<\/strong><\/h2>\n\n\n\n

Beyond Medispa Limited<\/strong> is an aesthetics clinic based in the United Kingdom.<\/p>\n\n\n\n

Website:<\/strong> beyondmedispa.com
Address:<\/strong> Office 3 Downs Meadow Stables, Ranmore Road, Dorking, England, RH4 1HW
Telephone:<\/strong> 020 4642 5480
Email:<\/strong> london@beyondmedispa.com<\/p>\n\n\n\n

For the purposes of data protection law, Beyond Medispa Limited<\/strong> is the \u201cdata controller\u201d of the personal information we collect and use.<\/p>\n\n\n\n

\n\n\n\n

2. What Information We Collect<\/strong><\/h2>\n\n\n\n

We may collect and use the following types of personal information.<\/p>\n\n\n\n

Personal details<\/strong><\/h3>\n\n\n\n

This may include:<\/p>\n\n\n\n

    \n
  • Your name<\/li>\n\n\n\n
  • Address<\/li>\n\n\n\n
  • Email address<\/li>\n\n\n\n
  • Telephone number<\/li>\n\n\n\n
  • Date of birth, where required<\/li>\n\n\n\n
  • Emergency contact details, where relevant<\/li>\n<\/ul>\n\n\n\n

    Appointment and enquiry information<\/strong><\/h3>\n\n\n\n

    This may include:<\/p>\n\n\n\n

      \n
    • Appointment dates and times<\/li>\n\n\n\n
    • Treatment interests<\/li>\n\n\n\n
    • Enquiry form submissions<\/li>\n\n\n\n
    • Consultation requests<\/li>\n\n\n\n
    • Notes from calls, emails, WhatsApp messages or other communications<\/li>\n<\/ul>\n\n\n\n

      Medical and health information<\/strong><\/h3>\n\n\n\n

      Because we provide aesthetic treatments, we may need to collect health-related information to make sure treatments are safe and suitable for you. This may include:<\/p>\n\n\n\n

        \n
      • Medical history<\/li>\n\n\n\n
      • Current or previous health conditions<\/li>\n\n\n\n
      • Allergies<\/li>\n\n\n\n
      • Medication information<\/li>\n\n\n\n
      • Contraindications<\/li>\n\n\n\n
      • Treatment suitability information<\/li>\n\n\n\n
      • Consultation notes<\/li>\n\n\n\n
      • Consent forms<\/li>\n\n\n\n
      • Before and after treatment records, where relevant<\/li>\n<\/ul>\n\n\n\n

        Health information is treated as special category data<\/strong> and is handled with extra care. The ICO confirms that health data is special category data and generally requires both a lawful basis under Article 6 UK GDPR and a separate Article 9 condition.<\/p>\n\n\n\n

        Payment information<\/strong><\/h3>\n\n\n\n

        We may collect limited payment-related information, such as:<\/p>\n\n\n\n

          \n
        • Treatment costs<\/li>\n\n\n\n
        • Invoices<\/li>\n\n\n\n
        • Payment confirmations<\/li>\n\n\n\n
        • Transaction records<\/li>\n<\/ul>\n\n\n\n

          We do not usually store full card details ourselves. Payment information may be processed by secure third-party payment providers where applicable.<\/p>\n\n\n\n

          Website and cookie information<\/strong><\/h3>\n\n\n\n

          When you visit our website, we may collect information such as:<\/p>\n\n\n\n

            \n
          • IP address<\/li>\n\n\n\n
          • Browser type<\/li>\n\n\n\n
          • Device information<\/li>\n\n\n\n
          • Pages visited<\/li>\n\n\n\n
          • How you interact with our website<\/li>\n\n\n\n
          • Cookie preferences<\/li>\n<\/ul>\n\n\n\n

            We use cookies and similar technologies to help our website work properly and to understand how people use it.<\/p>\n\n\n\n

            \n\n\n\n

            3. How We Collect Your Information<\/strong><\/h2>\n\n\n\n

            We may collect personal information when you:<\/p>\n\n\n\n

              \n
            • Visit our website<\/li>\n\n\n\n
            • Complete an enquiry form<\/li>\n\n\n\n
            • Contact us by phone, email or WhatsApp<\/li>\n\n\n\n
            • Book an appointment through Phorest<\/li>\n\n\n\n
            • Attend a consultation or treatment<\/li>\n\n\n\n
            • Make a payment<\/li>\n\n\n\n
            • Agree to receive marketing communications<\/li>\n\n\n\n
            • Interact with our online advertising or website analytics tools<\/li>\n<\/ul>\n\n\n\n
              \n\n\n\n

              4. How We Use Your Information<\/strong><\/h2>\n\n\n\n

              We use your personal information to:<\/p>\n\n\n\n

                \n
              • Respond to your enquiries<\/li>\n\n\n\n
              • Book and manage appointments<\/li>\n\n\n\n
              • Provide consultations and aesthetic treatments<\/li>\n\n\n\n
              • Assess whether a treatment is safe and suitable for you<\/li>\n\n\n\n
              • Keep accurate clinical and treatment records<\/li>\n\n\n\n
              • Send appointment reminders and service messages<\/li>\n\n\n\n
              • Manage payments, invoices and accounts<\/li>\n\n\n\n
              • Communicate important clinic information<\/li>\n\n\n\n
              • Improve our services and website<\/li>\n\n\n\n
              • Meet legal, regulatory, insurance and professional obligations<\/li>\n\n\n\n
              • Send marketing communications, where permitted<\/li>\n\n\n\n
              • Measure the effectiveness of our website and advertising<\/li>\n<\/ul>\n\n\n\n

                We will only use your information where we have a valid legal reason to do so.<\/p>\n\n\n\n

                \n\n\n\n

                5. Our Legal Basis for Using Your Information<\/strong><\/h2>\n\n\n\n

                Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the situation, we may rely on one or more of the following.<\/p>\n\n\n\n

                Contract<\/strong><\/h3>\n\n\n\n

                We may use your information where it is necessary to provide services you have requested, such as booking an appointment or providing treatment.<\/p>\n\n\n\n

                Consent<\/strong><\/h3>\n\n\n\n

                We may rely on your consent for certain activities, such as:<\/p>\n\n\n\n

                  \n
                • Sending some types of marketing communications<\/li>\n\n\n\n
                • Using non-essential cookies<\/li>\n\n\n\n
                • Taking or using images where consent is required<\/li>\n\n\n\n
                • Processing certain health information where explicit consent is appropriate<\/li>\n<\/ul>\n\n\n\n

                  You can withdraw your consent at any time.<\/p>\n\n\n\n

                  Legal obligation<\/strong><\/h3>\n\n\n\n

                  We may use your information where we need to comply with legal, tax, accounting, regulatory or professional obligations.<\/p>\n\n\n\n

                  Legitimate interests<\/strong><\/h3>\n\n\n\n

                  We may use your information where it is in our legitimate interests as a clinic, provided your rights and freedoms do not override those interests. This may include:<\/p>\n\n\n\n

                    \n
                  • Responding to enquiries<\/li>\n\n\n\n
                  • Managing clinic administration<\/li>\n\n\n\n
                  • Improving our services<\/li>\n\n\n\n
                  • Protecting our business and website<\/li>\n\n\n\n
                  • Keeping records of communications<\/li>\n<\/ul>\n\n\n\n

                    Health and treatment purposes<\/strong><\/h3>\n\n\n\n

                    Where we process health information, we may rely on Article 9 conditions under UK GDPR, including where processing is necessary for the provision of health or care-related services, treatment management, or where explicit consent has been given. Article 9(2)(h) covers health or social care purposes where appropriate safeguards apply.<\/p>\n\n\n\n

                    \n\n\n\n

                    6. Medical and Aesthetic Treatment Records<\/strong><\/h2>\n\n\n\n

                    We keep treatment records so that we can provide safe, appropriate and consistent care. These records may include consultation notes, treatment plans, consent forms, medical history, product details, aftercare advice and follow-up information.<\/p>\n\n\n\n

                    We only collect the information we need and only authorised members of our team can access it where necessary for their role.<\/p>\n\n\n\n

                    \n\n\n\n

                    7. Marketing Communications<\/strong><\/h2>\n\n\n\n

                    We may contact you with updates, offers or information about our services where we are allowed to do so by law.<\/p>\n\n\n\n

                    You can opt out of marketing communications at any time by:<\/p>\n\n\n\n

                      \n
                    • Clicking the unsubscribe link in an email, where available<\/li>\n\n\n\n
                    • Contacting us directly at Info@beyondmedispa.com<\/li>\n\n\n\n
                    • Telling a member of our team<\/li>\n<\/ul>\n\n\n\n

                      We will still send important service messages, such as appointment confirmations, appointment reminders or treatment-related information.<\/p>\n\n\n\n

                      \n\n\n\n

                      8. Cookies, Google Analytics and Google Ads<\/strong><\/h2>\n\n\n\n

                      Our website may use cookies and similar technologies. Some cookies are necessary for the website to work properly. Others help us understand how visitors use our website or measure the performance of our advertising.<\/p>\n\n\n\n

                      We may use:<\/p>\n\n\n\n

                        \n
                      • Google Analytics<\/strong> to understand website usage<\/li>\n\n\n\n
                      • Google Ads<\/strong> to measure and improve advertising campaigns<\/li>\n\n\n\n
                      • Cookies connected to website functionality, analytics and advertising<\/li>\n<\/ul>\n\n\n\n

                        Non-essential analytics and advertising cookies should only be used with appropriate consent. UK cookie rules are covered by PECR, and the ICO states that cookies and similar technologies require clear information and, in many cases, consent.<\/p>\n\n\n\n

                        You can manage cookies through your browser settings and, where available, through our website cookie banner or cookie preferences tool.<\/p>\n\n\n\n

                        \n\n\n\n

                        9. Phorest Booking System<\/strong><\/h2>\n\n\n\n

                        We use Phorest<\/strong> to help manage bookings, appointments, client records and clinic communications.<\/p>\n\n\n\n

                        When you book an appointment or interact with us through Phorest, your information may be processed through Phorest\u2019s systems. We only use this information for clinic-related purposes, such as managing your appointments, records and communications.<\/p>\n\n\n\n

                        \n\n\n\n

                        10. WhatsApp Communications<\/strong><\/h2>\n\n\n\n

                        We may use WhatsApp<\/strong> to communicate with you where appropriate, for example to respond to enquiries or help manage appointments.<\/p>\n\n\n\n

                        Please be aware that WhatsApp is a third-party service. We recommend that you avoid sending highly sensitive medical information through WhatsApp unless necessary. Where you do share information with us by WhatsApp, we will handle it confidentially and in line with this Privacy Policy.<\/p>\n\n\n\n

                        \n\n\n\n

                        11. Who We Share Your Information With<\/strong><\/h2>\n\n\n\n

                        We do not sell your personal information.<\/p>\n\n\n\n

                        We may share your information only where necessary and appropriate, including with:<\/p>\n\n\n\n

                          \n
                        • Booking and clinic management providers, such as Phorest<\/li>\n\n\n\n
                        • Payment service providers<\/li>\n\n\n\n
                        • IT, website and hosting providers<\/li>\n\n\n\n
                        • Professional advisers, such as accountants, insurers or legal advisers<\/li>\n\n\n\n
                        • Healthcare or aesthetic professionals involved in your care, where necessary<\/li>\n\n\n\n
                        • Regulators, public authorities or law enforcement bodies where required by law<\/li>\n\n\n\n
                        • Google services, such as Google Analytics and Google Ads, where cookies or tracking tools are used<\/li>\n<\/ul>\n\n\n\n

                          Where we use third-party service providers, we expect them to protect your information and only use it for the agreed purpose.<\/p>\n\n\n\n

                          \n\n\n\n

                          12. International Transfers<\/strong><\/h2>\n\n\n\n

                          Some third-party providers, such as technology, analytics or advertising providers, may process data outside the UK.<\/p>\n\n\n\n

                          Where personal information is transferred outside the UK, we will take steps to ensure appropriate safeguards are in place, such as approved contractual protections or other lawful transfer mechanisms.<\/p>\n\n\n\n

                          \n\n\n\n

                          13. How We Protect Your Information<\/strong><\/h2>\n\n\n\n

                          We take appropriate steps to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.<\/p>\n\n\n\n

                          These steps may include:<\/p>\n\n\n\n

                            \n
                          • Secure digital systems<\/li>\n\n\n\n
                          • Password protection<\/li>\n\n\n\n
                          • Access controls<\/li>\n\n\n\n
                          • Staff confidentiality procedures<\/li>\n\n\n\n
                          • Secure record keeping<\/li>\n\n\n\n
                          • Limited access on a need-to-know basis<\/li>\n\n\n\n
                          • Secure disposal of records when no longer required<\/li>\n<\/ul>\n\n\n\n

                            While we take reasonable steps to protect your information, no method of online communication is completely secure. Please take care when sending sensitive information by email, WhatsApp or online forms.<\/p>\n\n\n\n

                            \n\n\n\n

                            14. How Long We Keep Your Information<\/strong><\/h2>\n\n\n\n

                            We keep personal information only for as long as necessary for the purpose it was collected.<\/p>\n\n\n\n

                            Clinical and treatment records may need to be kept for a longer period to meet legal, insurance, regulatory or professional requirements. Other information, such as enquiry records or marketing preferences, may be kept for a shorter period.<\/p>\n\n\n\n

                            When information is no longer required, we will securely delete, anonymise or dispose of it.<\/p>\n\n\n\n

                            \n\n\n\n

                            15. Your Data Protection Rights<\/strong><\/h2>\n\n\n\n

                            Under UK data protection law, you have rights over your personal information. These may include the right to:<\/p>\n\n\n\n

                              \n
                            • Ask for a copy of the personal information we hold about you<\/li>\n\n\n\n
                            • Ask us to correct inaccurate or incomplete information<\/li>\n\n\n\n
                            • Ask us to delete your information in certain circumstances<\/li>\n\n\n\n
                            • Ask us to restrict how we use your information<\/li>\n\n\n\n
                            • Object to certain uses of your information<\/li>\n\n\n\n
                            • Withdraw consent where we rely on consent<\/li>\n\n\n\n
                            • Ask for your information to be transferred to another provider, where applicable<\/li>\n\n\n\n
                            • Complain about how your information is handled<\/li>\n<\/ul>\n\n\n\n

                              We may need to verify your identity before responding to a request.<\/p>\n\n\n\n

                              To exercise your rights, please contact us using the details below.<\/p>\n\n\n\n

                              \n\n\n\n

                              16. Contact Us<\/strong><\/h2>\n\n\n\n

                              If you have any questions about this Privacy Policy or how we handle your personal information, please contact:<\/p>\n\n\n\n

                              Beyond Medispa Limited<\/strong>
                              <\/strong> Office 3 Downs Meadow Stables
                              Ranmore Road
                              Dorking
                              England
                              RH4 1HW<\/p>\n\n\n\n

                              Telephone:<\/strong> 020 4642 5480
                              Email:<\/strong> london@beyondmedispa.com<\/p>\n\n\n\n

                              \n\n\n\n

                              17. Complaints<\/strong><\/h2>\n\n\n\n

                              If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concern.<\/p>\n\n\n\n

                              You also have the right to complain to the Information Commissioner\u2019s Office<\/strong>, the UK regulator for data protection.<\/p>\n\n\n\n

                              Information Commissioner\u2019s Office<\/strong>
                              <\/strong> Wycliffe House
                              Water Lane
                              Wilmslow
                              Cheshire
                              SK9 5AF<\/p>\n\n\n\n

                              ICO helpline:<\/strong> 0303 123 1113
                              Website:<\/strong> ico.org.uk<\/p>\n\n\n\n

                              \n\n\n\n

                              18. Updates to This Privacy Policy<\/strong><\/h2>\n\n\n\n

                              We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements or best practice.<\/p>\n\n\n\n

                              The latest version will be published on our website.<\/p>","protected":false},"excerpt":{"rendered":"

                              Privacy Policy Beyond Medispa Limited Last updated: May 2026 At Beyond Medispa Limited, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, book an appointment, or receive treatment from us. We […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-2115","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/beyondmedispa.com\/zh-hant\/wp-json\/wp\/v2\/pages\/2115","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beyondmedispa.com\/zh-hant\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/beyondmedispa.com\/zh-hant\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/beyondmedispa.com\/zh-hant\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/beyondmedispa.com\/zh-hant\/wp-json\/wp\/v2\/comments?post=2115"}],"version-history":[{"count":1,"href":"https:\/\/beyondmedispa.com\/zh-hant\/wp-json\/wp\/v2\/pages\/2115\/revisions"}],"predecessor-version":[{"id":2116,"href":"https:\/\/beyondmedispa.com\/zh-hant\/wp-json\/wp\/v2\/pages\/2115\/revisions\/2116"}],"wp:attachment":[{"href":"https:\/\/beyondmedispa.com\/zh-hant\/wp-json\/wp\/v2\/media?parent=2115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}